Job Description
Join the award-winning team at Grand Charlotte Hotel, a premier downtown destination seeking passionate hospitality professionals. As an entry-level Front Desk Agent, you'll be the first point of contact for our esteemed guests, delivering exceptional service that creates memorable experiences. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in the heart of Charlotte's vibrant Uptown district.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage room reservations and address guest inquiries
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns with professionalism and empathy
- Assist with concierge services and local recommendations
- Maintain a clean and organized front desk environment
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in a fast-paced setting
- Professional appearance and positive attitude
- Flexible availability including evenings/weekends
- Must be authorized to work in the US