Job Description
Join the heart of hospitality at Grand Hotel Chicago! We're seeking passionate individuals to start their career in luxury hotel operations. As a Front Desk Agent, you'll be the first point of contact for our discerning guests, creating unforgettable experiences in downtown Chicago's premier destination. Enjoy competitive compensation, comprehensive benefits, and growth opportunities within our renowned hotel group.
Responsibilities
- Provide exceptional guest check-in/check-out experiences
- Manage reservations and room assignments efficiently
- Resolve guest inquiries with prompt, personalized solutions
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate guest records
- Execute upselling opportunities for premium services
- Contribute to a seamless 24/7 front desk operation
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible schedules including nights/weekends
- Proficient in hotel management systems (e.g., Opera)
- Professional appearance and demeanor
- Basic computer literacy and multitasking ability