Job Description
Join our award-winning team at Harborview Hotels & Resorts as an Entry-Level Front Desk Agent in vibrant Long Beach, CA! We're seeking energetic hospitality professionals to deliver exceptional guest experiences at our oceanfront property. This role offers comprehensive training, career advancement opportunities, and a supportive team environment perfect for launching your hospitality career.
Responsibilities
- Provide warm, professional check-in/check-out services to hotel guests
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and maintain high satisfaction standards
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to guests
- Multitask efficiently in a fast-paced lobby environment
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Proficient with basic computer systems and reservation software
- Ability to stand for extended periods and lift 25 lbs
- Flexible availability including weekends and holidays
- Positive attitude and problem-solving aptitude
- Valid California driver's license (for valet parking duties)