Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and launch your hospitality career in the heart of Los Angeles! We're seeking energetic, customer-focused individuals to create unforgettable experiences for our international guests. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant downtown location near iconic attractions.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out processes
- Manage room reservations and modify bookings using Opera property management system
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform concierge duties including restaurant bookings and local recommendations
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS system experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving aptitude
- Flexibility to work evenings, weekends, and holidays
- Valid California driver's license (for occasional errands)
- Fluency in English; Spanish highly valued