Job Description
Embark on an exciting hospitality career as a Front Desk Agent at Grand Miami Hotel! We're seeking energetic, customer-focused individuals to be the first point of contact for our international guests. Join our award-winning team in the heart of South Beach and deliver exceptional service while experiencing Miami's vibrant culture. No prior experience required—comprehensive training provided!
Responsibilities
- Provide warm check-in/check-out services to guests with efficiency and professionalism
- Manage reservations and room assignments using hotel management software
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and interpersonal skills
- Proficiency in basic computer applications
- Strong problem-solving abilities
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-first mindset
- Flexible availability including weekends/holidays
- Spanish language skills (highly valued)