Job Description
Join our award-winning hospitality team at The Manhattan Grand Hotel, where we create unforgettable experiences for guests from around the world. We're seeking passionate individuals to represent our luxury brand at the front desk, serving as the first point of contact for our discerning clientele. This is an exceptional opportunity to launch your career in the heart of NYC's vibrant hospitality scene.
As a Front Desk Agent, you'll embody our commitment to excellence through personalized guest interactions, seamless check-in/check-out processes, and proactive problem-solving. We provide comprehensive training, career advancement opportunities, and a supportive team environment designed to help you thrive. If you're ready to deliver world-class service while growing professionally in one of the world's most dynamic cities, we encourage you to apply.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out procedures and concierge assistance
- Manage reservations, room assignments, and billing inquiries with precision using Opera PMS
- Resolve guest concerns promptly and professionally while maintaining brand standards
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Process payments and handle cash/credit transactions accurately
- Contribute to a positive team culture through clear communication and mutual support
- Uphold strict confidentiality of guest information and property security protocols
Qualifications
- High school diploma or equivalent; hospitality or customer service certification preferred
- Minimum 6 months customer service experience in a fast-paced environment
- Proficiency in property management systems (Opera PMS experience advantageous)
- Exceptional communication and problem-solving skills with attention to detail
- Ability to work flexible shifts including nights, weekends, and holidays
- Professional appearance and demeanor reflecting luxury brand standards
- Basic knowledge of NYC attractions and transportation systems
- Valid work authorization and ability to pass background check