Job Description
Join the Grand Hotel Omaha team as an entry-level Front Desk Agent and launch your career in hospitality! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our downtown landmark hotel. No prior experience required – we provide comprehensive training to develop your customer service, reservation management, and problem-solving skills. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and communication
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with willingness to learn new systems
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Reliable transportation and flexible availability
- No experience necessary – training provided
- Must pass background check