Job Description
Join our award-winning hospitality team at The Paramount Hotel in vibrant downtown Portland! We're seeking passionate individuals to deliver exceptional guest experiences as Front Desk Agents. This entry-level role is your gateway to a thriving career in luxury hospitality, offering comprehensive training and growth opportunities. Enjoy competitive pay, benefits, and a supportive work environment in one of America's most livable cities.
Responsibilities
- Check in/out guests with efficiency and warmth using Opera property management system
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest requests, complaints, and special arrangements proactively
- Process payments, maintain accurate financial records, and balance daily cash drawers
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Act as local tourism ambassador with expert knowledge of Portland attractions
- Maintain security protocols and confidential guest information
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with hotel management systems (Opera, Fidelio) or similar PMS
- Exceptional communication and conflict resolution skills
- Ability to multitask and prioritize in high-pressure situations
- Strong attention to detail and numerical accuracy
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Portland geography and attractions