Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and kickstart your career in luxury hospitality! We're seeking energetic, guest-focused individuals to be the first point of contact for our distinguished guests at our flagship Raleigh location. This role offers comprehensive training, growth opportunities, and a supportive team environment. If you're passionate about creating memorable experiences and thrive in dynamic settings, this is your perfect entry point into the hospitality industry.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm hospitality
- Manage reservations and room assignments using hotel management software
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service excellence
- Assist with luggage and guest transportation arrangements
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Proficiency in basic computer applications
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and holidays
- Positive attitude with problem-solving mindset
- Valid North Carolina driver's license (if providing transportation services)