Job Description
Join our award-winning team as a Front Desk Agent at the heart of San Francisco's vibrant hospitality scene! We're seeking enthusiastic individuals to deliver exceptional guest experiences while launching their career in luxury hospitality. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our internationally recognized hotel chain.
Responsibilities
- Provide warm, professional check-in/check-out services for guests
- Manage reservations and room assignments using Opera PMS system
- Resolve guest inquiries with proactive problem-solving
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency with reservation systems
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexible availability including weekends/holidays
- Valid work authorization required