Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking energetic hospitality professionals to deliver exceptional guest experiences in the heart of San Jose. This entry-level role offers growth opportunities in a luxury environment with competitive benefits and training programs.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments
- Resolve guest inquiries and service requests promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services
- Maintain a clean and organized lobby area
Qualifications
- High school diploma or equivalent
- Basic computer proficiency
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Customer service mindset with problem-solving abilities
- Flexible availability including weekends/holidays
- Previous hospitality experience preferred