Job Description
Join our award-winning team as a Front Desk Agent and be the heart of our Wichita hospitality experience! We're seeking energetic, customer-focused individuals to create memorable first impressions for our guests. This entry-level role offers comprehensive training, career advancement opportunities, and a supportive team environment where your passion for service shines.
As a Front Desk Agent, you'll handle check-ins/check-outs, manage reservations, and resolve guest inquiries with professionalism and warmth. Our competitive compensation package includes health benefits, paid time off, and employee discounts. If you're ready to launch your hospitality career in a dynamic setting, apply today!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Handle reservation inquiries, modifications, and confirmations
- Respond to guest requests and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Provide local area recommendations and assistance
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (required)
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with basic computer systems
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Basic math and cash handling skills