Job Description
Join our award-winning luxury hotel in the heart of Atlanta as a Front Desk Agent! We're seeking a charismatic hospitality professional to create unforgettable guest experiences. Enjoy competitive compensation, comprehensive benefits, and career growth in a dynamic downtown setting. If you thrive in fast-paced environments and take pride in delivering exceptional service, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining a warm, welcoming demeanor
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate issues to management when needed
- Process payments and maintain accurate financial records
- Collaborate with housekeeping, concierge, and security teams
- Promote hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficient in property management systems (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Valid driver's license and clean driving record