Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional hospitality in the vibrant city of Los Angeles. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of California's most dynamic hospitality environments. If you're passionate about creating memorable guest moments and thrive in fast-paced settings, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage room reservations, modifications, and billing inquiries
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Utilize hotel management systems (Opera) for daily operations
- Act as local tourism ambassador with comprehensive destination knowledge
Qualifications
- Minimum 2 years hotel front desk or high-volume customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished demeanor
- Basic knowledge of foreign languages (Spanish highly valued)