Job Description
Join our award-winning hospitality team at the heart of Charlotte's vibrant Uptown district. As a Front Desk Agent at Grand Plaza Hotel, you'll be the first point of contact for our distinguished guests, delivering exceptional service that creates memorable experiences. We offer competitive compensation, comprehensive benefits, and opportunities for career growth within our luxury property.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle guest inquiries with professionalism and resolve issues promptly
- Process reservations, payments, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies for room upgrades and amenities
- Collaborate with concierge to enhance guest experiences
- Ensure lobby area maintains impeccable standards
Qualifications
- Minimum 2 years hospitality experience with front desk operations
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid North Carolina driver's license
- Flexible availability including weekends and holidays
- Basic knowledge of Charlotte attractions and transportation
- Professional appearance and positive attitude