Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Columbus, where exceptional service meets modern luxury. We're seeking a charismatic Front Desk Agent to be the first point of contact for our discerning guests. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in one of Ohio's most vibrant cities. If you're passionate about creating memorable experiences and thrive in a fast-paced environment, we want to meet you!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage room reservations, billing inquiries, and guest requests with precision
- Utilize Opera PMS software to maintain accurate guest records and availability
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Upsell premium services and amenities to enhance guest satisfaction
- Resolve guest complaints promptly while maintaining brand standards
- Process payments and maintain accurate cash handling procedures
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required