Job Description
Join our award-winning team at Grand Peaks Hospitality as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences at our downtown Denver location. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in Colorado's thriving hospitality sector.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries and room assignments using Opera PMS
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly and escalate complex issues
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium rooms/services
- Maintain a clean and organized lobby environment
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Colorado driver's license
- High school diploma or equivalent
- Spanish language fluency a plus
- Knowledge of Denver tourism attractions