Job Description
Join our award-winning luxury resort in Miami's vibrant heart as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences while managing check-in/check-out operations, handling inquiries, and ensuring seamless service. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in Florida's thriving hospitality industry.
Responsibilities
- Manage seamless guest check-in/check-out procedures using PMS systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for room readiness
- Uphold brand standards through personalized guest interactions
- Assist with VIP arrivals and event-related guest services
- Maintain lobby ambiance and security protocols
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years front desk or customer service experience in luxury hospitality
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and problem-solving abilities
- Fluency in English; Spanish proficiency highly valued
- Ability to multitask in fast-paced environments
- Valid Florida driver's license and clean driving record