Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and become the heart of our Fort Worth property! We're seeking a charismatic professional to deliver exceptional guest experiences while managing seamless check-in/check-out processes. This full-time role offers competitive pay, comprehensive benefits, and career growth in a luxury hospitality environment. If you thrive in fast-paced settings and take pride in creating memorable stays, we want you on our team!
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservations, room assignments, and special requests
- Process payments and maintain accurate financial records
- Resolve guest inquiries and concerns promptly
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems efficiently
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management software (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible schedule availability (nights/weekends/holidays)
- Valid Texas driver's license and clean background check