Job Description
Join our award-winning luxury hotel in Houston's vibrant Galleria District as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences while managing all front office operations. Enjoy competitive benefits, career advancement opportunities, and work in a stunning environment where your hospitality skills shine. If you're passionate about creating memorable moments and thrive in fast-paced settings, this is your perfect career move.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage room reservations, billing inquiries, and guest requests with precision
- Maintain accurate guest records and occupancy reports in our property management system
- Coordinate with housekeeping, maintenance, and concierge teams for seamless operations
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate cash handling procedures
- Act as hotel ambassador by providing local recommendations and assistance
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Valid Texas driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic computer literacy and typing proficiency