Job Description
Join our award-winning luxury hotel in the heart of Philadelphia as a Front Desk Agent! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences at our iconic downtown property. Enjoy competitive compensation, comprehensive benefits package, and career growth opportunities in one of America's most vibrant cities.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Complimentary hotel stays
- Employee discounts at partner venues
- Professional development programs
Responsibilities
- Check in/out guests efficiently while maintaining brand standards
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium services
- Maintain security protocols and guest confidentiality
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera or PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Pennsylvania Food Handler's certification
- Strong attention to detail and multitasking ability
- Professional appearance and positive attitude