Job Description
Join our award-winning hospitality team at Harbor View Hotel & Resort, where luxury meets coastal charm in the heart of San Diego! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, handling reservations, and resolving inquiries with professionalism. Enjoy competitive compensation, comprehensive benefits, and career growth in one of California's most vibrant cities.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local experiences
- Maintain a clean, organized front desk environment
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in reservation systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license (if required for errands)
- Flexibility to work weekends, holidays, and overnight shifts
- High school diploma or equivalent