Job Description
Join our award-winning luxury hotel in the heart of San Jose as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences while managing all front office operations. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown location.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries and optimize room occupancy
- Resolve guest concerns promptly and exceed service expectations
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize Opera property management system efficiently
- Uphold brand standards and safety protocols
Qualifications
- 2+ years hotel front desk experience required
- Proficiency in Opera or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license preferred
- Fluency in English; bilingual Spanish highly valued
- Strong attention to detail and multitasking ability