Job Description
Join our award-winning luxury waterfront hotel as a Front Desk Agent and become the first point of contact for our distinguished guests. Located in the vibrant heart of downtown Tampa, Grand Harbor Hotel offers an exceptional opportunity to grow your hospitality career while experiencing the city's dynamic culture. We provide comprehensive training, career advancement pathways, and a supportive team environment where your contributions are celebrated.
What We Offer:
- Comprehensive health benefits package
- Employee discounts on hotel stays and dining
- Tuition reimbursement programs
- Recognition and performance incentives
- Work-life balance initiatives
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out processes
- Manage reservation systems and optimize room inventoryHandle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through consistent service delivery
- Participate in daily briefings and training sessions
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Tampa attractions and services
- High school diploma or equivalent required