Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Hotel Austin! We're seeking a charismatic hospitality professional to create unforgettable guest experiences while managing seamless check-in/check-out processes. This role offers competitive benefits, career growth opportunities, and the chance to work in Austin's vibrant downtown district.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations using Opera property management system
- Process payments and handle cash transactions accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest inquiries and complaints with professionalism
- Uphold brand standards through meticulous room status updates
- Assist with VIP guest arrivals and special event coordination
Qualifications
- 2+ years of hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- Texas Food Handler certification (or willingness to obtain)
- Valid Texas driver's license