Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences while managing front desk operations. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in one of the world's most vibrant cities. If you thrive in fast-paced environments and possess a passion for hospitality, apply today to become part of our dynamic team!
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries, requests, and complaints with professionalism
- Process reservations and room assignments using Opera PMS system
- Coordinate with housekeeping, maintenance, and valet services
- Upsell hotel amenities and services to enhance guest experiences
- Maintain accurate guest records and billing information
- Execute emergency protocols and ensure guest safety compliance
Qualifications
- Minimum 2 years front desk or hospitality experience
- Proficiency in property management systems (Opera/PMS)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license and clean driving record
- Flexible availability including nights/weekends/holidays
- Basic knowledge of DC tourism and local attractions