Job Description
Join our award-winning team at the Grand Harbor Hotel, Baltimore's premier waterfront destination! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in a dynamic luxury environment. As the first point of contact, you'll embody our commitment to hospitality excellence while managing seamless check-ins, resolving inquiries, and ensuring every guest feels welcomed. Perfect for hospitality professionals seeking flexible hours in a vibrant city center location.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservation inquiries, modifications, and confirmations
- Address guest concerns with prompt, solutions-oriented communication
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management systems (Opera/PMS) for operations
- Uphroom cleanliness and lobby presentation standards
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in reservation systems and Microsoft Office
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in a fast-paced environment
- Flexible availability including evenings, weekends, and holidays
- High school diploma or equivalent required