Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, a luxury downtown Chicago landmark. We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences while managing check-in/check-out operations, reservations, and concierge services. This part-time role offers flexible scheduling and opportunities for career advancement in the hospitality industry.
Enjoy complimentary meals, employee discounts, and a vibrant work environment in the heart of the Magnificent Mile. Perfect for students and professionals seeking dynamic customer service experience.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using hotel management systems
- Handle reservations, modifications, and special requests with precision
- Resolve guest inquiries and concerns promptly with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, valet, and maintenance departments
- Uphold brand standards through personalized guest interactions
Qualifications
- Previous hospitality or customer service experience preferred
- Proficiency with hotel management software (Opera, Delphi, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid work authorization for the United States
- Professional appearance and positive demeanor
- Available to work evenings, weekends, and holidays