Job Description
Join our award-winning team at Grand Plaza Hotel, where luxury meets hospitality excellence! We're seeking charismatic Front Desk Agents to deliver unforgettable guest experiences in the heart of Los Angeles. This part-time role offers flexible schedules while providing competitive pay and opportunities for growth in the dynamic hospitality industry.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservation systems and room assignments with precision
- Address guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold brand standards through attentive service
- Assist with valet and concierge services as needed
Qualifications
- Minimum 1 year customer service or hospitality experience
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Excellent communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability including evenings, weekends, and holidays
- Valid California driver's license preferred
- Bilingual (English/Spanish) a significant plus