Job Description
Join our award-winning team at Grandview Hospitality Group as a Front Desk Agent in the heart of downtown Minneapolis! We're seeking charismatic individuals to deliver exceptional guest experiences at our boutique hotel. Enjoy competitive pay, flexible scheduling, and a vibrant work environment. Perfect for hospitality professionals seeking part-time opportunities with growth potential.
Responsibilities
- Provide exceptional guest check-in/check-out service with warm professionalism
- Manage reservations and room assignments efficiently using PMS software
- Handle guest inquiries and resolve issues with solution-oriented mindset
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through consistent service delivery
- Contribute to a positive team culture during peak and off-peak hours
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in hotel management systems (e.g., Opera, Cloudbeds)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Valid Minnesota hospitality license or willingness to obtain
- Flexible availability including nights, weekends, and holidays
- Professional appearance and positive demeanor