Job Description
Join our award-winning hospitality team at the Omaha Grand Hotel as a Part-Time Front Desk Agent! We're seeking a charismatic professional to create memorable experiences for our guests while managing seamless check-in/check-out processes. This flexible role offers competitive pay and the opportunity to grow within our luxury hotel chain. If you thrive in fast-paced environments and excel at customer service, apply today!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries and modifications via phone/email
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management software (Opera) for daily operations
- Assist with local recommendations and tourist information
- Resolve guest concerns promptly and professionally
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in hotel management systems (Opera/Marriott systems)
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling skills
- Positive attitude with problem-solving aptitude