Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in the heart of Los Angeles! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences and create memorable stays. This role is perfect for customer service enthusiasts who thrive in fast-paced environments and want to grow their hospitality career. Enjoy competitive benefits, employee discounts, and a vibrant downtown location.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized reception area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid California driver's license (for occasional errands)
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Los Angeles attractions