Job Description
Join our award-winning team at the heart of Nashville's vibrant music scene! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences at our luxury downtown hotel. As the first point of contact, you'll embody Southern hospitality while managing check-ins, reservations, and special requests with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's top travel destinations.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly and maintain high satisfaction scores
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as local tourism ambassador with insider knowledge of Nashville attractions
- Execute upselling strategies for room upgrades and premium services
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Tennessee state gaming license (if applicable to property)
- Strong attention to detail and multi-tasking abilities
- Basic knowledge of hotel revenue management principles
- Valid driver's license and reliable transportation