Job Description
Join our award-winning team at Grand Hotel Philadelphia as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences in the heart of Philly. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Responsibilities
- Manage guest check-in/check-out procedures with speed and accuracy
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hospitality/customer service experience
- Proficiency in hotel management systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Philadelphia attractions and transportation
- High school diploma or equivalent required
- Flexible availability including nights/weekends