Job Description
Join our award-winning hospitality team at the Grand Sacramento Hotel, where we blend luxury with local charm! As a Front Desk Agent, you'll be the heart of our guest experience, delivering exceptional service to travelers from around the world. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in Sacramento's vibrant downtown. If you're passionate about creating memorable moments and thrive in a dynamic environment, apply today!
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy
- Handle guest inquiries, requests, and resolve concerns with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experience
- Assist with luggage and transportation arrangements
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (e.g., Opera, Delphi)
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of local attractions and services
- Flexibility to work evenings, weekends, and holidays
- Valid California driver's license preferred
- High school diploma or equivalent required