Job Description
We are seeking a professional, friendly, and detail-oriented Front Desk Agent to join our team at San Jose Corporate Suites. As the face of our property, you will play a crucial role in ensuring our guests have a seamless and memorable experience from the moment they arrive. We offer a competitive salary, a dynamic work environment, and opportunities for career growth within the hospitality industry.
Why Join Us?
- Competitive pay ranging from $18.00 to $22.00 per hour.
- Comprehensive health, dental, and vision insurance.
- Employee discounts on amenities and local services.
- Flexible scheduling options.
- Modern, smoke-free workspace with state-of-the-art facilities.
Responsibilities
- Provide a warm and professional welcome to all guests, handling check-ins and check-outs efficiently using property management software.
- Answer incoming calls, manage the switchboard, and route inquiries to the appropriate departments promptly.
- Manage mail, packages, and courier services for both guests and staff members.
- Maintain the cleanliness and organization of the front desk area, lobby, and common spaces to ensure a high-quality guest experience.
- Assist with administrative tasks such as data entry, filing, and inventory management of lobby supplies.
- Monitor building security systems and access control to ensure a safe environment for all visitors.
- Handle guest complaints or special requests with patience and escalate issues to management when necessary.
Qualifications
- Previous experience as a Front Desk Agent, Receptionist, or in a customer service role preferred.
- High school diploma or equivalent; some college education is a plus.
- Proficiency in Microsoft Office Suite and property management systems (PMS) is highly desirable.
- Excellent verbal and written communication skills with a professional telephone manner.
- Strong interpersonal skills with the ability to build rapport with guests and colleagues.
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
- Professional appearance and demeanor at all times.