Job Description
Join our award-winning team at the Grand Fort Worth Hotel, where exceptional service meets Southern hospitality! We're seeking a dynamic Front Desk Agent to be the first point of contact for our esteemed guests. Located in the heart of Fort Worth's vibrant cultural district, our luxury hotel offers a supportive environment with growth opportunities and competitive benefits. If you thrive in fast-paced settings and take pride in creating memorable experiences, apply today to become part of our family!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy with reservations and billing
- Handle guest inquiries with professionalism and resolve issues promptly
- Manage room assignments and maximize occupancy through upselling techniques
- Operate property management systems and maintain detailed records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash handling procedures
- Uphold brand standards through impeccable grooming and communication
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of Fort Worth attractions and local area
- High school diploma or equivalent required