Job Description
Are you a charismatic and detail-oriented professional seeking a rewarding career in the heart of San Francisco? The Grand Union Hotel is currently searching for a dedicated Front Desk Agent to join our dynamic team. Located in the bustling Union Square district, we offer a unique blend of historic charm and modern luxury. If you excel in customer service and want to be part of a prestigious hospitality environment, we want to hear from you.
Why Join Us?
- Competitive hourly wage ranging from $19.00 to $26.00.
- Comprehensive medical, dental, and vision insurance.
- Employee discounts on dining and spa services.
- Generous paid time off and holiday pay.
- Opportunities for career advancement within a luxury brand.
As the first point of contact for our guests, you will set the tone for their entire stay. We are looking for someone who is not only skilled in operations but also passionate about creating memorable experiences for visitors to the City by the Bay.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth and efficient check-in and check-out process.
- Manage reservations and room assignments with precision using our Property Management System (PMS).
- Handle guest inquiries, complaints, and requests professionally, resolving issues to ensure high levels of guest satisfaction.
- Monitor the front desk area to ensure security protocols are followed and the lobby remains organized and welcoming.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet the highest standards of cleanliness and comfort.
- Process payments and reconcile daily sales accurately.
- Assist with administrative tasks such as filing, data entry, and managing mail distribution.
Qualifications
- Minimum of 1 year of previous experience in a front desk or hospitality role is preferred.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, StayNTouch).
- Strong problem-solving abilities with a calm demeanor under pressure.
- Professional appearance and grooming standards.
- Ability to work flexible shifts, including weekends, holidays, and nights.
- Fluency in English; bilingual candidates are highly desirable.