Job Description
Join our award-winning team at Grand Plaza Hotel in downtown Indianapolis! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to luxury hospitality while handling check-ins, reservations, and special requests. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic environment where your smile makes a difference.
Responsibilities
- Manage seamless guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and payment processing accurately
- Resolve guest inquiries and concerns with proactive problem-solving
- Coordinate with housekeeping and maintenance teams for flawless operations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain detailed records and reports in property management systems
- Execute emergency procedures with calm professionalism
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible schedules including nights/weekends
- Basic knowledge of Indianapolis attractions and services
- Strong attention to detail and multitasking abilities