Job Description
Join our award-winning luxury boutique hotel in the heart of Boston as a Front Desk Agent! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences while managing check-in/check-out procedures, reservations, and concierge services. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Manage seamless guest check-in/out processes using Opera PMS system
- Handle guest inquiries with professionalism and local expertise
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and dining experiences
- Maintain security protocols for guest safety
- Resolve guest complaints with empathy and efficiency
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Massachusetts driver's license
- Flexible availability including nights/weekends
- Basic knowledge of Boston attractions and transportation
- High school diploma or equivalent required