Job Description
Join our award-winning luxury hotel in the heart of Oklahoma City as a Front Desk Agent! We're seeking a charismatic hospitality professional to create unforgettable guest experiences while managing all front office operations. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of the city's premier destinations.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, maintain accurate cash drawer, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for guest room readiness
- Execute upselling techniques to maximize room revenue and ancillary services
- Maintain security protocols and confidential guest information
Qualifications
- High school diploma or equivalent required; hospitality degree preferred
- 1+ years front desk or customer service experience in hotel industry
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environment with attention to detail
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation options