Job Description
Join our award-winning team at Grand Plaza Hotel as we urgently seek a dynamic Front Desk Agent to deliver exceptional guest experiences. This is a rare opportunity to make a first impression that matters in Sacramento's premier hospitality destination. Enjoy competitive compensation, comprehensive benefits, and a supportive environment where your growth is prioritized.
Responsibilities
- Provide warm, personalized check-in/check-out services while processing reservations and payments accurately
- Manage room assignments, key distribution, and guest requests with precision
- Resolve guest inquiries and complaints promptly to ensure satisfaction
- Coordinate with housekeeping, maintenance, and security teams
- Maintain detailed records of guest interactions and transactions
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent; hospitality certification preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of local attractions and services