Job Description
Join our award-winning team at Sunset Ridge Hotel & Resort, El Paso's premier hospitality destination! We're seeking passionate individuals to kickstart their careers in the vibrant world of hotel management. As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service that creates memorable experiences. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our growing chain. Benefits include: health insurance, 401(k) matching, free employee meals, and exclusive hotel discounts. Perfect for recent graduates or career changers looking for stability in a thriving industry!
Responsibilities
- Check in/out guests efficiently using hotel management software
- Handle guest inquiries and resolve issues with professionalism
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain clean and organized front desk area
- Follow safety protocols and emergency procedures
Qualifications
- High school diploma or equivalent (college students welcome)
- Basic computer proficiency (MS Office, reservation systems)
- Strong communication and customer service skills
- Ability to work flexible shifts including nights/weekends
- Positive attitude and problem-solving mindset
- Valid Texas driver's license (if required for errands)
- Spanish/English bilingual preferred