Job Description
Join our award-winning team at the Grand Harbor Hotel, Baltimore's premier waterfront destination! We seek a dynamic Front Desk Agent to deliver exceptional guest experiences in a luxury setting. This full-time role offers competitive pay, benefits, and career growth in one of America's most vibrant cities. If you thrive in fast-paced environments and prioritize guest satisfaction, apply today to become part of our hospitality family.
Responsibilities
- Check-in/check-out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Provide local recommendations and concierge services
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and multitasking abilities