Job Description
Welcome to The Ritz-Carlton, Jacksonville. We invite you to be part of a legacy where every detail matters and every guest is treated like royalty. As a premier hospitality destination, we are seeking a dedicated Front Desk Agent to join our world-class team.
The Ritz-Carlton experience is built on our Gold Standard of Service. In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. We pride ourselves on our diverse, inclusive culture that fosters professional growth and community engagement.
If you possess a passion for hospitality and a desire to excel in a luxury environment, we want to hear from you.
Responsibilities
- Provide warm, professional greetings to arriving and departing guests, ensuring a welcoming atmosphere.
- Process check-ins, check-outs, and reservations efficiently using our state-of-the-art property management systems.
- Handle guest inquiries, special requests, and complaints with grace, efficiency, and a "yes" attitude.
- Maintain the lobby area and public spaces to ensure a pristine, organized, and inviting environment.
- Answer incoming phone calls and route them promptly to ensure seamless internal and external communication.
- Assist in security procedures, including monitoring key card access and adhering to safety protocols.
- Collaborate closely with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
Qualifications
- High school diploma or GED equivalent is required.
- Previous front desk, guest services, or reception experience is preferred but not mandatory for exceptional candidates.
- Strong verbal communication and interpersonal skills with a focus on guest satisfaction.
- Proficiency in Microsoft Office Suite and familiarity with property management software is a plus.
- Ability to stand for extended periods and work a flexible schedule, including weekends and holidays.
- Ability to handle cash transactions accurately and maintain a high level of confidentiality.