Job Description
Join our award-winning hospitality team at Grand Horizon Hotels as a Front Desk Agent in vibrant Tucson! We're seeking a charismatic professional to create unforgettable guest experiences through exceptional service. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities in Arizona's thriving tourism industry. If you're passionate about hospitality and thrive in fast-paced environments, apply today to become the welcoming face of our luxury property!
Responsibilities
- Provide exceptional guest check-in/check-out services using PMS systems
- Manage reservations, room assignments, and billing inquiries
- Handle guest complaints with empathy and resolve issues promptly
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Local area knowledge and concierge assistance for guests
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, StayNTouch)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic math and cash handling proficiency
- Flexibility to work evenings, weekends, and holidays
- Valid Arizona driver's license preferred