Job Description
Join our award-winning hospitality team as a Front Desk Agent! We're urgently hiring motivated individuals with no prior experience to create exceptional guest experiences at our downtown Chicago location. This is your gateway to a thriving career in the hospitality industry with comprehensive training and growth opportunities.
As the first point of contact for our international guests, you'll play a pivotal role in delivering world-class service while developing valuable customer service and operational skills. We provide all necessary trainingâyour positive attitude and eagerness to learn are your only prerequisites!
Responsibilities
- Warmly welcome and check in/out guests with efficiency and professionalism
- Manage reservations and room assignments using our property management system
- Handle guest inquiries, requests, and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest services
- Uphold brand standards through cleanliness and operational excellence
- Assist with concierge services and local recommendations
Qualifications
- No prior experience requiredâcomprehensive training provided
- High school diploma or equivalent (GED accepted)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in basic computer applications
- Ability to work flexible shifts including nights/weekends
- Professional appearance and positive demeanor
- Authorization to work in the United States