Job Description
Join our award-winning luxury hotel team as a Night Shift Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during evening hours. This role offers competitive pay, comprehensive benefits, and career advancement opportunities in Omaha's vibrant hospitality scene. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining brand standards
- Handle reservations, billing inquiries, and payment processing
- Resolve guest issues promptly with empathy and professionalism
- Monitor security protocols and report suspicious activities
- Coordinate with housekeeping and maintenance teams
- Operate PMS systems and maintain accurate records
- Upsell hotel amenities and services
Qualifications
- 1+ years hotel front desk or customer service experience
- Exceptional communication and problem-solving skills
- Ability to work independently during overnight shifts
- Proficiency with hotel management software (Opera preferred)
- Valid Nebraska driver's license and reliable transportation
- Flexible schedule including weekends and holidays
- Basic first aid/CPR certification (or willingness to obtain)
- High school diploma or equivalent