Job Description
Join our award-winning hospitality team in El Paso as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences while managing front desk operations. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth in the heart of West Texas. If you're passionate about service and thrive in dynamic environments, apply today to become the face of our renowned property!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash drawer, and reconcile daily transactions
- Coordinate housekeeping maintenance requests and guest amenities
- Utilize PMS software (Opera) for room management and reporting
- Collaborate with security team to ensure property safety protocols
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in PMS systems and Microsoft Office Suite
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Bilingual (English/Spanish) required
- Basic knowledge of El Paso attractions and local services
- Valid Texas driver's license and clean driving record