Job Description
Join our dynamic hospitality team at Grand Plaza Hotel Philadelphia as an entry-level Front Desk Agent! No experience needed – we provide comprehensive training to launch your career in luxury guest services. Located in the heart of Philadelphia, PA, our hotel offers a vibrant work environment where you'll grow professionally while delivering exceptional experiences to international and domestic guests. Enjoy competitive pay, flexible scheduling, and advancement opportunities within our global brand.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Respond to guest inquiries via phone, email, and in-person
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Resolve guest concerns promptly and professionally
Qualifications
- High school diploma or equivalent
- Zero experience required – we train all new hires
- Basic computer literacy and data entry skills
- Strong communication and customer service aptitude
- Ability to stand for extended periods and multitask
- Positive attitude and teamwork-oriented mindset
- Reliable transportation and flexible availability